LEGAL SERVICE DESIGN
DEVELOPED DURING ACADEMIA HÁPTICA · JUNE-AUGUST 2021
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PROYECTO DE LEGAL SERVICE DESIGN
DESARROLLADO DURANTE LA ACADEMIA HÁPTICA · JUNIO-AGOSTO 2021
The Beatles team
Lawyers:
• Carolina González
• Antonio Arévalo
• Gloria Isabel Ortiz
• Marybell Jara
Designer:
• Juanita Londoño
Facilitators & Mentors:
• Angélica Flechas
•Juanita Aranguren
Design Prompt / Pregunta de Diseño
“How might we optimize the procedural parties interventions during the hearing to prioritize fairness and the experience of all involved?”
“¿Cómo podríamos optimizar las intervenciones de las partes procesales en la audiencia para darle prioridad a la justicia y a la experiencia de todos los involucrados?”
Our Solution / Nuestra Solución
Capibara! An application to help lawyers transmit their arguments in a clear, ordered, effective, and coherent way.
Capibara! Una aplicación cuya finalidad es ayudar a los abogados a transmitir sus alegatos de una manera clara, ordenada, efectiva y coherente.
Capibara empowers and enables lawyers to:
• Draft and prepare their arguments
• Practice how to present them
• Present their arguments
• Keep a record of all arguments prepared
Capibara le permite a los abogados:
• Preparar sus alegatos
• Practicar cómo presentarlos
• Presentar sus alegatos
• Guardarlos
Demo Video & Pitch
“What a beautiful and human initiative”
– Daniella, UX Designer
”This service surprised me and I’m hardly ever impressed/surprised”
– Maria Elvira, Psychologist & Lawyer
Design Process – The Perfect Triad
Leveraging Design Thinking, Service Design & Legal Design Methods we:
• Conducted research – interviewed end-users, empathized with their needs and pain points, and analyzed the data collected
• Facilitated ideation sessions – imagine the art of the possible and how we might address the challenges identified
• Iterated & prototyped – from low to high fidelity wireframes with our end-users to refine the approach
• Delivered a working prototype the end-users were highly interested in getting industrialized in the future through
a partnership with a local law firm
Mid-fidelity wireframes for third prototype